Operation Management

The different surgical operations in costa Coffee and Lloyds TSB change Model According to Johnston (2010), the transformation model includes inputs, processes and outputs, is important during operation management. With visualise to costa, according to my observation, many umber products which Costa sells nuclear number 18 Fair-trade and are from South-America and Africa. The be including materials and shipping costs are lower than separate competitors because it leaves out the reseller markets. Many Costa stores locate in the city centre so that they lot attract consumers. Comfortable surroundings and richly quality armed service are the main characteristics in ordinance to make true(p) relationship with customers. Through treat and innovating, Costa produces different kinds of deep brown in order to befitting customers needs, and also selling more or less accessories such(prenominal) as cups and souvenirs. Costa updates varieties every quarter which gro und on different customers. The ply in stores will be trained and give customers pause service, meanwhile, every store provides Wi-Fi for peeping on the Internet, and even consumers can order products online. Consumers who have high brand loyalty cull to choose Costa. As a result, the sales volume join on and always keep a peak.

The advertisements of Costa can be seen everywhere such as magazines, newspapers and websites, which customers can lounge about the newest discipline about drinking chocolate products. Figure 1: The transformation of Costa Lloyds TSB, as a leading banking group, accepts money d eposits and invests to different financial a! reas in order to make more profits. Financial products are non like coffee or other goods, they are throttle in particular proposition areas. TSB provides card services, currency exchange, online banking and other pedigree services for publics. TSB non only locates in centres, but also in close to suburbs in order to expand its marketing groups. So, the cost is higher(prenominal) than Costa because TSB spends more money maintaining the recipe operation....If you want to get a full essay, order it on our website: OrderCustomPaper.com

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